Inbound Calling and App Updates

Originally Posted: May 10, 2023

Hi everyone! I'm excited to share some news about our latest enhancement – the inbound calling on iOS feature in our mobile app. This update means that now, all users, including those on iOS, can enjoy the ease and flexibility of forwarding inbound calls to their mobile apps.

Getting Started

To enable inbound calls, you need to assign a Twilio number to a user from the 'My Staff' section in the settings. Click 'edit' for a user, navigate to 'call and voicemail settings,' select a number, ensure 'forward calls to mobile app' is checked, and then save. It's as simple as that!

Enhanced Functionality

Once you've set this up, you'll be able to receive calls on both Android and iOS platforms. Moreover, you can also call leads and customers directly from your device. This update also integrates calendar groups into appointments and ensures appointments align with daylight savings time, displaying the correct times.

Additional Features

Our app enhancement also includes easier access to email and SMS from conversations and has improved call options under contacts for users.

For more detailed information on this feature, search 'inbound call routing to the mobile app' in our help library. As always, stay tuned for more updates from our development team. We're always working on new ways to make your experience better.

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