WhatsApp x Workflow - WhatsApp Delivery Status in Workflows Live!

We are thrilled to announce a significant enhancement to our workflow capabilities: WhatsApp Delivery Status in Workflows is now live! This new feature introduces advanced functionality that allows you to use if/else conditions based on WhatsApp delivery status to determine the next steps in your workflow, ensuring seamless and efficient communication.

Key Features

Conditional Logic Based on WhatsApp Delivery Status:

With this update, you can now implement if/else conditions within your workflows based on the delivery status of WhatsApp messages. This means you can design your workflows to automatically take specific actions depending on whether a WhatsApp message is successfully delivered or not.

Hold Contact Until Delivery Status Received:

We’ve added a toggle option that allows you to hold a contact in the workflow until the delivery status from Meta (WhatsApp) is received. This feature ensures that your communication remains smooth and uninterrupted. If a WhatsApp message fails to deliver, the workflow can automatically switch to an alternative communication method, such as SMS or Email.

Additional Enhancements

Missed Call Text Back for WhatsApp:

To further streamline your lead management, we’ve introduced the Missed Call Text Back feature for WhatsApp. Now, when a call from a lead is missed, an automatic WhatsApp reply will be sent to the lead. Additionally, the assigned user will be notified to follow up, ensuring that no potential leads slip through the cracks.

Benefits of These Updates

- Improved Communication Reliability: By integrating delivery status checks, you can ensure that your messages are delivered successfully. If a WhatsApp message fails, the system will automatically fall back to SMS or Email, maintaining communication continuity.

- Enhanced Workflow Efficiency: Automating the response to missed calls and using conditional logic based on message delivery status simplifies your workflow, saving time and reducing manual intervention.

- Better Lead Management: The Missed Call Text Back feature ensures prompt communication with leads, improving your response rate and enhancing customer satisfaction.

We believe these enhancements will greatly improve your workflow efficiency and communication reliability. As always, your feedback is invaluable to us, and we look forward to hearing how these new features benefit your operations.

Stay tuned for more exciting updates, and happy workflow managing!

The RDT Team

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