Conversation Sticky Filters
Introducing Sticky Filters in Conversations: Streamlined and Convenient!
We're thrilled to share a quick but highly requested update to our Conversations feature. This enhancement brings added convenience and efficiency to your workflow by introducing "Sticky Filters." Let's delve into what this update means for you and your team.
Understanding Conversations Filters In the Conversations tab of our platform, you have the ability to filter and sort your messages based on various criteria. These filters help you narrow down your view, making it easier to find specific conversations or messages. You can filter by factors such as the contact assigned to a conversation, message type (inbound or outbound), whether it's automated or manual, and different channels.
Introducing Sticky Filters With our latest update, we've made these filters even more user-friendly. Here's how it works:
Setting Your Filters: Imagine you're in the Conversations tab, and you've applied a specific set of filters to find the conversations that matter most to you. For instance, you want to see unassigned inbound manual messages related to SMS (Short Message Service).
Increased Convenience: Once you've set these filters, they now become "sticky." This means that your filter settings will persist even if you navigate away from the Conversations tab, exit the page, or even turn off your computer.
No More Repeated Setup: Gone are the days of having to reapply your preferred filters every time you access the Conversations tab. Your chosen filters will remain in place until you decide to change or clear them.
Clear Filters Option: To adjust your filters, simply return to the Conversations tab and make any necessary changes. And when you're ready to clear your filters and start fresh, a "Clear Filters" button is readily available for your convenience.
Why Sticky Filters Matter This update is all about saving you time and effort. By keeping your chosen filters "sticky," we aim to streamline your workflow, ensuring you can quickly access the conversations that are most relevant to you. Whether you're managing customer support inquiries, sales leads, or any other form of communication, having your filters persist between sessions can be a game-changer.
Conclusion We're excited to introduce Sticky Filters to the Conversations feature. This small but impactful update is a direct result of feedback and requests from our users, and we're thrilled to deliver on your needs.
Now you can navigate your conversations with ease, knowing that your chosen filters will be there when you need them, without the hassle of setting them up repeatedly. We hope this enhancement improves your overall experience and helps you stay more organized and efficient in managing your messages.
Thank you for your continued support and feedback. We're always working to make your experience better, and we're excited to bring you more updates in the future. Enjoy using Sticky Filters in Conversations!
Warm regards,
The RDT Team
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